TERMS OF SERVICE

Welcome to Kalmzo. The terms "we", "us", "our" and "Kalmzo" refer to Kalmzo. Kalmzo operates this website and online store, including all related information, content, features, tools, products and services (collectively, the "Services").

Kalmzo's Services are powered by Shopify, which provides the technology used to operate our online store.

These Terms of Service ("Terms") govern your access to and use of the Services and your purchase of products from Kalmzo. Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our Services.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. ACCESS AND ACCOUNT

You may use our Services only for lawful purposes.

If you create an account or provide information when placing an order, you agree to provide accurate, current and complete information.

You are responsible for keeping your account credentials secure and for activity carried out through your account. You must notify us promptly if you believe your account has been accessed without your permission.

You must not transfer, sell or otherwise assign your account to another person.

2. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, dimensions and other information displayed on our website are accurate.

However, colours and the appearance of products may vary depending on your device, screen settings and other technical factors.

Product images are provided for illustrative purposes where appropriate. We do not guarantee that every product will appear exactly identical to images displayed on your screen.

We reserve the right to update product descriptions, specifications, availability and pricing from time to time.

We may discontinue products or limit quantities available for purchase where reasonably necessary.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection law, including rights relating to products that are faulty, not as described, or not of satisfactory quality.

3. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After you submit an order, you will normally receive an order confirmation email acknowledging receipt of your order. This does not necessarily mean that your order has been accepted.

Your order will be accepted when we send you confirmation that the products have been dispatched, unless we notify you otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including where:

• a product is unavailable;

• there is an obvious pricing or product-description error;

• we suspect fraudulent or unauthorised activity;

• we are unable to obtain payment; or

• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

Please review your order carefully before completing your purchase.

Your cancellation and return rights are described in our Refund and Returns Policy.

Products purchased from Kalmzo are intended for personal or household use and not for unauthorised commercial resale.

4. PRICES AND PAYMENT

All prices displayed on our website are shown in the currency stated at checkout.

We may change prices, discounts and promotional offers from time to time. The price applicable to your order will normally be the price displayed at the time you place your order.

Where applicable, taxes and other charges will be displayed at checkout before you complete your purchase.

We reserve the right to correct obvious pricing errors. If an obvious pricing error has occurred and you have placed an order at the incorrect price, we may contact you to offer the option to purchase at the correct price or cancel the order and provide a refund.

You agree to provide accurate and complete payment information.

By submitting payment information, you confirm that you are authorised to use the payment method provided.

Payments are processed through the payment providers available at checkout. We do not generally have access to your full payment-card details.

5. SHIPPING AND DELIVERY

We aim to dispatch orders within the delivery timeframe stated on our website or at checkout.

Delivery times are estimates unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes, public emergencies or other unforeseen events.

Where applicable, estimated delivery dates will be communicated to you during the ordering process.

Nothing in these Terms limits your statutory rights concerning delivery under applicable UK law.

If your order does not arrive within the expected timeframe, please contact us at Support@Kalmzo.co.uk so that we can investigate the delivery.

6. INTELLECTUAL PROPERTY

All content forming part of the Services, including Kalmzo's branding, logos, product names, text, photographs, graphics, designs, videos, audio, layouts and other materials, is owned by or licensed to Kalmzo and is protected by applicable intellectual property laws.

You may access and use our website for personal and lawful purposes.

You must not, without our prior written permission:

• reproduce substantial portions of our website content;

• copy or commercially exploit our product images, branding or designs;

• modify or create derivative works from our content;

• redistribute our content for commercial purposes;

• use Kalmzo's trademarks or branding in a way that suggests an unauthorised relationship with Kalmzo; or

• scrape, systematically copy or republish our website content.

All rights not expressly granted to you are reserved by Kalmzo and its licensors.

Shopify's name, trademarks and technology remain the property of Shopify.

7. THIRD-PARTY TOOLS

Our Services may provide access to features, applications or tools supplied by third parties.

We do not necessarily control or operate these third-party tools and provide access to them subject to the terms and conditions of the relevant third-party provider.

Your use of third-party tools may therefore be subject to additional terms.

We are not responsible for third-party services to the extent that they are outside our reasonable control, although nothing in these Terms affects any rights or remedies you may have under applicable law.

8. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Kalmzo.

We are not responsible for the content, availability, security or practices of third-party websites.

If you access a third-party website, you do so subject to that website's own terms and policies.

9. RELATIONSHIP WITH SHOPIFY

Kalmzo's online store is powered by Shopify.

However, purchases made through our online store are transactions between you and Kalmzo.

Shopify provides the technology and infrastructure that enables us to operate the store but is not the seller of the products purchased from Kalmzo.

Nothing in these Terms limits or excludes any liability or responsibility that cannot lawfully be limited or excluded.

10. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may process certain information relating to your use of our website and orders.

Information may also be processed by payment providers, delivery companies, analytics providers, marketing providers and other service providers where necessary to operate our business.

Please review our Privacy Policy for information about how personal information is collected, used, stored and shared.

11. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions or other content to Kalmzo ("Feedback"), you grant Kalmzo a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that Feedback for purposes connected with operating and promoting our Services.

You confirm that you have the necessary rights to submit the Feedback and that it does not unlawfully infringe another person's rights.

You must not submit Feedback that is unlawful, defamatory, abusive, misleading, obscene, fraudulent or otherwise inappropriate.

We reserve the right to remove or refuse to publish Feedback where we reasonably consider it to breach these Terms or applicable law.

We do not guarantee that Feedback submitted by customers will remain confidential.

12. ERRORS AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping information or other matters.

We reserve the right to correct such errors and update information where reasonably necessary.

If an obvious error affects an order you have placed, we may contact you to explain the error and provide appropriate options, including cancellation and refund where applicable.

13. PROHIBITED USES

You must not use our Services:

• for any unlawful purpose;

• to violate applicable laws or regulations;

• to infringe intellectual property or other rights;

• to harass, threaten, abuse or harm another person;

• to submit fraudulent or misleading information;

• to impersonate another person or organisation;

• to distribute malware, viruses or other harmful code;

• to interfere with the operation or security of our website;

• to attempt to gain unauthorised access to our systems;

• to scrape or systematically extract website data without our permission;

• to use automated systems or agents to interact with our Services in a manner that violates our technical restrictions or applicable law; or

• to otherwise interfere with another person's use of our Services.

We may suspend or terminate access where we reasonably believe that a user has materially breached these Terms or is using the Services unlawfully.

14. AUTOMATED SYSTEMS AND AGENTS

You must not use automated software, bots, agents or similar systems to access, interact with or extract information from our Services in a way that violates these Terms or our technical restrictions.

Where automated access is expressly permitted by Kalmzo, such access must comply with any technical requirements or instructions communicated by us.

We may implement technical measures to restrict or limit automated access where reasonably necessary to protect our Services, users or business.

15. TERMINATION

We may suspend or terminate your access to our Services where we have a reasonable basis to do so, including where you materially breach these Terms, engage in fraudulent activity, or misuse our Services.

Termination will not affect rights or obligations that arose before termination.

Provisions which by their nature should continue after termination, including provisions concerning intellectual property, liability, indemnification, governing law and dispute resolution, will continue to apply where legally enforceable.

16. DISCLAIMER

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information will always be complete, accurate, current or error-free.

Our Services may occasionally be unavailable because of maintenance, technical problems, service-provider issues or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or limits any warranty, condition, right or remedy that cannot legally be excluded or limited under applicable law.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kalmzo will not be responsible for losses that:

• were not reasonably foreseeable;

• were not caused by our breach of these Terms;

• arise from circumstances outside our reasonable control; or

• arise from your misuse of our Services or products contrary to our instructions.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• defective products where liability cannot lawfully be excluded;

• breach of your statutory consumer rights; or

• any other liability that cannot legally be excluded or limited.

For consumers, nothing in these Terms affects your legal rights relating to faulty, defective, misdescribed or otherwise non-conforming products.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Kalmzo for reasonable losses, liabilities and costs arising directly from your unlawful use of the Services or your material breach of these Terms.

This provision does not apply to the extent that the relevant loss was caused by Kalmzo's own breach, negligence or unlawful conduct.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue in full force and effect.

20. WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies expressly referred to in them, constitute the agreement between you and Kalmzo concerning your use of the Services and supersede previous agreements relating to the same subject matter.

21. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary, including in connection with a sale, restructuring or transfer of our business.

22. GOVERNING LAW

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

If you are a consumer, you may also have mandatory legal rights in the country or jurisdiction where you live, and nothing in these Terms prevents you from relying on those rights.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.

23. HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of any provision.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be posted on this page with the applicable "Last updated" date.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after updated Terms have been posted may constitute acceptance of the updated Terms to the extent permitted by law.

Contact Us

If you have any questions about these Terms of Service, please contact us: